answer the following question

Learning Goal: I’m working on a management question and need an explanation and answer to help me learn.

Assignment 1

Instructions to search the case study:

1.Via your student services page, log in to the Saudi Digital Library.

2.After your login with your student ID, search for the following case study:

Implementation of total quality management Case study: British Airways.

Authors: MADAR, Anca1 ancamadar@unitbv.ro

ISSN: 2065-2194.

Learning Outcomes;

  • Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. (CLO1)
  • Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.( CLO3)
  • Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning.( CLO4)
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