Mgnt617 B001

Learning Goal: I’m working on a business discussion question and need an explanation and answer to help me learn.

1. Assume you are sending out bid documents to look for a contractor to analyze your organization’s IT help desk needs, standardize policies, procedures, hardware and software, and provide the necessary training and documentation.

• What type of bid documents would you use and why?
• What are five evaluation criteria you would select?

2. In managing IT projects, it is inevitable that scope and schedule are changed more often than not. As a project manager, how would you identify sponsors who are important to your change management policies and how would you include these sponsors in your change management policies?